| Canadian TSB For the Rear Right Cargo Noise (US #04-010. Sorry, Long Post)
- Click HERE for Original Thread
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| RipRocK |
When I dropped my Pilot off at my servicing dealer first thing yesterday morning for an intermediate service, I went for a quick drive with a technician because I've been getting this loud creaking noise coming from the rear right wheel area whenever I went over a bump at low speeds, like you do in a parking lot over a speedbump.
The noise was heard for a better part of the past year or so, but only off and on and it never came on whenever I brought the car to the dealer in the past when being serviced. I did mention it a couple of times, but I always got the "sorry, can't duplicate, can't do anything" reply.
However, the noise was immediately picked up the technician during the drive, so when we came back to the dealer I asked about a possible "good will" repair by Honda Canada since my bumper to bumper warranty have expired. The service advisor though politely said that only issues which are covered under a TSB can be considered for "good will".
Now, I knew this was a long shot since the 04-010 TSB was issued only for the US Pilots, but I brought out a printout of it anyway, hoping I'd be able to get them to request Honda Canada for a "good will" repair on my behalf.
When the service advisor looked at the US TSB, he murmurred about having seen something similar back in January. So, he whipped out his TSB binder and sure enough, back in the middle of Jan of this year, a similar TSB had been issued for Canada.
So, now, this was a different story. He felt that I had a very strong case to have Honda Canada allow a "good will" repair on my Pilot, and he called someone over at Honda Canada right away. He proceeded to relate my situation and asked for a clearance on a "good will" repair order. But he was denied right away and there ensued a rather heated exchange between my service advisor and whoever was on the other end of the line.
Just then, my courtesy shuttle driver came to get me to take me to work, so, the service advisor put the person on hold and told me that he'd call me to lemme know what came out of it. But he told me that there's no way I should be paying for a TSB repair that was already issued a year earlier in the US and said that he'll do everything he can for me.
So, I got a call during lunch time from my service advisor and it was decided that Honda Canada would pay for the parts and the dealer would pay for the labour. I was very pleasantly surprised by this since I hadn't even bought my Pilot from that dealer! So, I had actually offered to take care of the labour but he said that it's all been taken care of.
Anyway, the parts have been ordered and once I get a call informing me of its delivery, I'm supposed to set up another appointment to have the TSB performed on my Pilot.
Again, I aplogize for this long post, but I thought I should provide the specifics of my situation in case someone else migth be in the same boat as I was in with this particular noise issue due to the strange fact that Honda Canada always issues the same TSB much, much later than American Honda does.
Most of all, I was very impressed with my service advisor and how he really argued my case for me with Honda Canada. Of course, all of this hassle would've been avoided had Honda Canada issued the same TSB at the sametime as the US TSB came out, at which time I would've still been under the warranty. But that's another story.
I don't have the Canadian TSB number, but I'll get it when the good will TSB is performed. |
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| john802 |
good for you!;) I'm glad that they will shoulder the cost of replacing the rear dampers of your Pilot.
BTW, If you happen to get a copy of the Canadian version of TSB 04-010... please post it so that our Canadian comrades will be aware of it.:) |
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| sfhondapilot |
Nice story to hear. Thanks for the post ... and it wasn't that long.
:) |
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| RipRocK |
| Thanks guys, and yeah, I'm really happy that things worked out in the end. I'll post the TSB number, or even scan in the work order once I get it done. |
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| Dac |
Hi RipRock,glad things went well;what dealer did you go to ?,was it Yellowhead Honda ?
Thanks.
Dac:) |
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| wuttja |
| I'm surprised that a TSB is only done under warranty. I had a 97 Accord with 150K on it when my dealer performed a TSB on it. It was way out of warranty (by 114K miles) and I didn't even report a problem. They just did it when I brought the car in for a regular service. |
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| john802 |
quote:
Originally posted by wuttja
I'm surprised that a TSB is only done under warranty. I had a 97 Accord with 150K on it when my dealer performed a TSB on it. It was way out of warranty (by 114K miles) and I didn't even report a problem. They just did it when I brought the car in for a regular service.
The dealer will not do a TSB service for free if the car is out of warranty unless they get an ok from Honda and Honda will reimburse them for that service. A recall is a different story. You can have it service at manufacturer's cost even if your vehicle is out of warranty.;) |
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| wuttja |
quote:
Originally posted by john802
The dealer will not do a TSB service for free if the car is out of warranty unless they get an ok from Honda and Honda will reimburse them for that service. A recall is a different story. You can have it service at manufacturer's cost even if your vehicle is out of warranty.;)
Good to know! Honda must have authorized it ahead of time since it was just done without cost or even a discussion. :2: |
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| RipRocK |
quote:
Originally posted by Dac
Hi RipRock,glad things went well;what dealer did you go to ?,was it Yellowhead Honda ?
Thanks.
Dac:)
It was Millwoods Honda. They've always have been fair with me and I've used them for all my maintenance service. If I buy another Honda, I'd certainly go with them and I can confidently recommend them to anyone.
And as for Phuqhead Honda, I would never, ever go back to them for anthing. I bought my Pilot from there and it was one of the most regrettable, frustrating and unpleasant experiences I've ever had in my life. To this day, I wouldn't cross the street to spit in the service dept. manager's weasel little face who handled my botched up hood deflector installation matter.
The guy's not worth my spit. |
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| Sunday Rider |
Hey RipRock glad to hear it went well. It is great that for once the dealership goes to bat for you. My dealer wouldn't even look at the TSB and wouldn't call because it was a US Honda TSB.
I am going to look for another one closer to where I work.
Thanks for sharing. |
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| RipRocK |
quote:
Originally posted by Sunday Rider
Hey RipRock glad to hear it went well. It is great that for once the dealership goes to bat for you. My dealer wouldn't even look at the TSB and wouldn't call because it was a US Honda TSB.
I am going to look for another one closer to where I work.
Thanks for sharing.
Anytime, SundayRider. The Canadian TSB though just came out back in the middle of January of this year, so your dealer might not've been aware of it.
Had the Canadian TSB not been issued at all, I highly doubt that even my servicing dealer would've been able to do anything for me even with the US TSB in my hand. But now that it has been, make sure you tell them to refer to the Canadian TSB. I'm sure they'll take care of it for you. |
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| Dac |
Thanks RipRock and you right,there is something about Yellowhead dealership,when i was looking to buy a hitch for our Pilot i phoned around and when i called the dealer they quoted me in exess of $ 400 CAD ! so when i comented that it was a little stipp the parts/service guy just hang up the phone on me :mad: :mad: :mad: !!!!!!!,i thought "this freak is rude man" SOB :4: .How about this;we put 12.000 Kms on our Pilot and not once have i been there for anything :2: ,i do my own engine oil changes,including the differential VTM-4,i'll do my own tranny too at about 35~40.000 Kms,and with some luck i hope i will not have to go to the dealers for a long time (.....i hope:) ).
Take care RipRock and evereybody.
Dac:cool: |
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| borg |
Getting all 4 shocks replaced.
Brought Pilot into dealer today for the rear cargo noise, they found that the front shocks were leaking & right rear shock making the clunking noise.
All parts ordered & repairs will be done under warranty......hopefully by next week.
Canadian TSB # for rear cargo noise is:
05-1-8 |
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| Sunday Rider |
quote:
Originally posted by borg
Getting all 4 shocks replaced.
Brought Pilot into dealer today for the rear cargo noise, they found that the front shocks were leaking & right rear shock making the clunking noise.
All parts ordered & repairs will be done under warranty......hopefully by next week.
Canadian TSB # for rear cargo noise is:
05-1-8
Hello Borg,
What's the mileage (kilometerage) on your Pilot?
Was if fixed under the TSB? Were you able to see the shocks leaking?
I have 98,000km and wondering if I should go for the next 60,000km warranty which is $1,000 CAD. OR just forget about it, and cross my fingers.
Thanks |
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| borg |
My Pilot now has 56k+ km, this past month I began to notice the clunking noise from the rear cargo as described on the TSB. Just to be sure, I removed all the emergency items I had packed in the rear head restraint storage as well as the jack. It took a short drive to the mall parking lot, over the speed bumps, to confirm noise was not from the items or the jack, stowed in respective storage areas.
Made the appointment to take Pilot in. I mentioned to service adviser about American TSB as well as a Canadian TSB. The latter based on RipRock's post.
Guy looks it up in his computer & found the appropriate Canadian TSB.
Pilot was taken for a drive to confirm the problem exist, upon further examination, they found front shocks leaking.
I didn't see the leak, nor did I suspect the front shocks were leaking before. I even looked at the shocks when I got home & i could'nt see any leaks.
My understanding is that the repairs/replacement will be done under warranty although the initial complaint about rear cargo noise was due to TSB.
I too am contemplating purchasing extended warranty........not sure what I'll be doing yet. |
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| Sunday Rider |
Borg, didn't you have the rear springs enhanced somehow? Did that figure at all in the decision to repair under warranty?
Hope all goes well with your repair.
I think the real problem is your Pilot is just sitting around rusting in the elements while you ride your new motorbike around. :2: |
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| borg |
Hi SR, the Timbrens I had installed replaced the stock bump stops & functions similarly. It does not affect the operation of the shocks at all unless Pilot is fully loaded then the Timbrens aid in absorbing some of the weight.
Youre somewhat right about the Pilot sitting around in the garage lately since I've gotten my bike. I've saved 2k kms of mileage & wear & tear, not to mention $$ on fuel because I'm commuting to & from work on the bike..:D
This might be of interest to you, I'm in the initial stages of organizing a 2006 Canadian SWARM for sometime in the summer. Trying to get as many riders to come out join a ride through the Rockies. A few from you neck of the woods have expressed interest, maybe you can hook up with them & head west on your bikes together......might be fun!
Canadian TSB # for rear cargo noise is: 05-1-8 |
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| Sunday Rider |
quote:
Originally posted by borg
Youre somewhat right about the Pilot sitting around in the garage lately since I've gotten my bike. I've saved 2k kms of mileage & wear & tear, not to mention $$ on fuel because I'm commuting to & from work on the bike..:D
This might be of interest to you, I'm in the initial stages of organizing a 2006 Canadian SWARM for sometime in the summer. Trying to get as many riders to come out join a ride through the Rockies. A few from you neck of the woods have expressed interest, maybe you can hook up with them & head west on your bikes together......might be fun!
Canadian TSB # for rear cargo noise is: 05-1-8
I have been trying to ride to work too on days I don't have to wear a suite and tie. Same reason as you as well. It was fun. But I have to go really early to beat the traffic. More fun that way.
THanks for the link, I will check in. I have a Honda 900c (1982) so the 900 spririt lives on, eventhough old in the tooth somewhat.
Maybe that will be the year to finally go out West! |
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| borg |
quote:
Originally posted by Sunday Rider
I have been trying to ride to work too on days I don't have to wear a suite and tie. Same reason as you as well. It was fun. But I have to go really early to beat the traffic. More fun that way.
THanks for the link, I will check in. I have a Honda 900c (1982) so the 900 spririt lives on, eventhough old in the tooth somewhat.
Maybe that will be the year to finally go out West!
I too have to wear specific 'work clothes', which is impractical to wear when riding my bike. So the day before each set of shifts I drive to work just to take enough 'work clothes' to last 4-5 days. Not as convenient sometimes but I will keep doing it while the ridin is good.
Mrs borg will be on a Yamaha so no worries about being in an 82 Honda 900c......:D
Canadian TSB # for rear cargo noise is: 05-1-8 [/B] |
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| borg |
quote:
Originally posted by comps
FYI SB 04-010
That's for US, as reffered to on the tilte of the thread.
Thanks. |
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| donx |
I have similar noise from rear right cargo area whenever I make right turn. I initially thought it could be the hitch ball, because it is not tightly connected to the hitch receiver. But the same problem remained after I removed the hitch ball. My car is 05 model I bought last month, I thought the TSB is for 03-04 models and it might have already been fixed for 05 model.
Went out to lunch today with my coworkers, they all noticed the noise and told me it could be problem with shock. Went to a Honda dealer and scheduled an appointment next monday. |
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| borg |
I have an appointment next Wednesday to get all 4 shocks replaced, they want the Pilot for the day.....must require a bit of time to replace them.
I'll post results when work is completed. |
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| donx |
| I went to the dealer this Monday, it turned out that the noise is from the cover above the muffler. The technician who installed the towing package probably did not do it properly and bend the cover when he moved the muffler to install the hitch.:( I guess now I need to be careful with the dealer installed accessories, sometimes DIY might get better quality, and for sure better care. |
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| Sunday Rider |
quote:
Originally posted by donx
I went to the dealer this Monday, it turned out that the noise is from the cover above the muffler. The technician who installed the towing package probably did not do it properly and bend the cover when he moved the muffler to install the hitch.:( I guess now I need to be careful with the dealer installed accessories, sometimes DIY might get better quality, and for sure better care.
Sorry to hear of your troubles Donx. Hope they fixed it.
Every time I think I want the dealer to do something, I regret it after, and kick myself for taking the easy way out. Oh well there is only so much time and you don't mind paying the "experts" but it hurts when you know they did a quick and poor job of it. |
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| donx |
quote:
Originally posted by Sunday Rider
Sorry to hear of your troubles Donx. Hope they fixed it.
Every time I think I want the dealer to do something, I regret it after, and kick myself for taking the easy way out. Oh well there is only so much time and you don't mind paying the "experts" but it hurts when you know they did a quick and poor job of it.
Sunday Rider, I couldn't agree more. Last time I remember you asked about the coolers the dealer installed for me, I even don't know and didn't care to know where they are, I think this time I will definitely find out where the coolers are and how they installed them. |
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| borg |
HAd all 4 shocks replaced today, amazing what difference it's made on the ride quality. I didn't think it would be noticeable at all, not only is the clunking noise gone but it soaks up the bumps so much better. I noticed it on the first corner I took driving off of the dealers lot. If you have this problem, don't hesitate to get it fixed, it drives soooo much better now I cant believe how much of a difference it's made.
There is a minor problem, service guy discovered the right rear stabilizer link broke, so he ordered two & will replace both left & right units under warranty next week. He said Pilot is safe to drive in the meantime, just might have to take corners a bit slower than usual.:D
Stabilizer link is part # 8-9. |
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| Sunday Rider |
Glad it went well Borg and bonus, under warranty. You have a good dealer who goes to bat for you.
I am way over 60,000 km so don't think any work will be warranty should a clunk be had any time soon.
Now you will be able to drift and slide (on purpose) to the snowboard runs.
Have fun! |
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| borg |
Yep, I cant complain about the service at my dealers. I just wish thye detected the problem with the stabilizer link same time they checked the shocks so it could have been addressed at the same time. Oh well, at least it's getting fixed.
Going to snowboard expo this weekend, gonna check out all the new gadgets.:4: |
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