| Gavr6 |
Luckily I found this sity before my wife and I bought a new auto. We test drove an Explorer and a Durango so far. My wife loves the Durango. I like it but think we need to look at the Pilot. We were looking at the SXT version that is considerably less than the pilot but I am a huge Honda fan and willing to pay more for reliability and comfort. Tell me why you chose the Pilot over the Durango.
BTW this is a great board and glad I found it.
Thanks
Gavr6 |
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| davemac |
| Lets see... averaging 12mpg vs. 20mpg. Why go further? BTW, has anyone ever owned a Chrysler that hasn't had transmission problem? |
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| davisdog |
I find the pilot ride much smoother and refinded(and less trucklike) then the durango.
reliability edge has to go to honda of course.
and yes fuel economy as mentioned above
and on & on |
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| xyzzy |
I compared and drove both vehicles. The only reason that I would have considered the Durango over the Pilot is if I were going to be doing a considerable amount of heavy towing or a great deal of off-roading. I have a friend with a Durango who keeps a daily driver because the Durango kills him at the pump (he usually gets 11 MPG). In my comparisons, the Pilot won in every other category that was important to me. Not to mention that I had just come from a "Dodge experience."
Chris |
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| Scoobs |
Like I've said elsewhere on this board, I have a 1996 Dodge Grand Caravan since new and I have not experienced any transmission problems. I check the fluid regularly (thus if a seal is going you will discover it early and get the $7.00 seal replaced rather than a $1500.00 transmission replacement) and when fluid is put in I ensure that it is the correct fluid. My research into the problem has indicated that a great number of the failures can be attributed to improper maintenance, or a complete lack thereof, and also to people putting the wrong transmission fluid into the transmission, including at Chrysler dealers. The transmission in most of these Chrysler vans is an adaptive transmission ( I don't think the Pilot's is ) and requires more maintenance, and the proper fluid. Properly maintained it is a good transmission. I know that some people would say that I am the exception to the rule. To this I would respond that my sister-in-law has a 1995 Voyager with the same transmission and has not experienced any problems. Friends of mine have 1996 Grand also and have no problems with their transmission. Now I do know other people of my aquaintance who have had problems with their Chrysler transmissions and frankly, given the way they treat their vehicles, I'm not surprised.
As for the choice between a Durango and a Pilot, there is no choice, go with the Pilot. I can buy Chryslers, Fords and GMs at the employee discount rate. I chose the Pilot because it is a superior vehicle.
Cheers |
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| chiquita |
I just came in from going out to dinner with some friends and we drove in their Durango. It is a very nice truck, but it drives and sounds like a truck. Having had my Pilot for over 5 weeks now, I can tell you that it is a much smoother and quieter ride. Also, you don't seem to feel the road bumps as much.
It really does depend on what you plan on using your SUV for--if it is going to be used for towing or off-roading on a regular basis, you may want to get the Durango, though, from everything I have read about the Pilot, it is no slouch in either of those areas. If you can get your wife to test drive the Pilot, I can guarantee you, she will forget about the Durango. |
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| gwettle |
quote:
Originally posted by Gavr6
Luckily I found this sity before my wife and I bought a new auto. We test drove an Explorer and a Durango so far. My wife loves the Durango. I like it but think we need to look at the Pilot. We were looking at the SXT version that is considerably less than the pilot but I am a huge Honda fan and willing to pay more for reliability and comfort. Tell me why you chose the Pilot over the Durango.
BTW this is a great board and glad I found it.
Thanks
Gavr6
The lady i work with bought a Durango SXT 3 days before i got my Pilot EX. When i gave her the keys to mine i thought that she was going to cry. but her husband like the towing capacity of the Durango |
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| Gavr6 |
Thanks for all the great info. The pilot would be used for a daily driver by my wife. I would need it quite often on weekends to tow a 6 x 12 flatbed trailer with two 400 lb motorcycles, gear, and tools. I am planning on purchasing a 6 x 12 enclosed trailer next year and I'm not sure how much they weigh. I will have to research this but I think this would be no problem.
Again thanks
Gavr6 |
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| Mkell |
| I just turned in a Durango after 3 years. The Pilot is a different vehicle, and far superior for my needs. The Durango's breaks were scary to me - the feel of the pedal, the performance when needed to come to a stop quickly, the feel when heading around a bend and breaking. The breaks seemed to be at spec and they bothered me quite a bit. I had the powersteering pump go at 18,000 miles and the ride got more harsh with each year. I thought seriously about keeping it, but could not sign on the dotted line. I then thought about explorer, and at last minute gave the Pilot a try. I bought it on the spot. The Durango is a moose of car - lots of towing power, but overtime if the Pilot can get by with the towing, I feel it's bound to be way better overall for most folks. |
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| finalcutjoe |
| if you decide to get a durango, please drive so deerly... |
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| finalcutjoe |
| and another... |
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| finalcutjoe |
| yet another...from what i hear, the driver was ok... |
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| Dano |
I've owned a bunch of chryslers: intrepid, dodge ram 1500, neon.
All have had numerous problems. both the intrepid and ram had to have multiple transmissions replaced. And I was diligent in replacing the tranny fluid every 30,000, including the seal and filter.
the neon just started leaking oil like crazy after 60,000 . . .traded it in for a cr-v.
traded in the dodge truck (just as it was ready for a third tranny) for the pilot.
as for the durango (to get to the point) I thought about it but decided I didn't want to buy another transmission in a few years. I also drove a durango a few weeks ago that had 57,000 on it.
Man, that thing shook and rattled. The transmission shifts horribly with such little mileage on it. And the car was really, really loud on the highway.
I was so happy after that experience that I am driving a pilot. I will never buy another chrysler product again. |
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| Scoobs |
http://biz.howstuffworks.com/automa...ansmission8.htm
This is an interesting link for those who are experiencing problems with automatic transmissions of any sort with any vehicle. There are links regarding Chrysler transmissions also. One interesting thing I found was a comment that said that the same company that helped Chrysler develop their line of automatics also helped Honda develop their line of automatics. |
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| ejpnyc |
Yes it does haul a lot more than the Pilot, but how reliable is the Durango in the long run.
Had one for three years as an everyday vehicle, killed me a the pump $35-40 every time, killed the battery with my cell phone, had the manifold gasket replaced in the first year and basically very unhappy with the poor handling (almost killed myself avoiding a NYC pothole).
Don't have my Pilot yet, but from my experience with the Durango, I say run do not walk to your Honda dealer. The problems/bugs posted on this website seem to be the exceptions and not the majority like with the Dodge Durango issues. |
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| bigdelta |
Reliability Reliability Reliability Reliability Reliability Reliability Reliability Reliability Reliability Reliability Reliability. Oh and I like the looks of it, I gues that's 2 things.:D
Dave |
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| AlH |
I drive a Durango daily and a Pilot probably 5 times a week. The Durango does handle poorly, very loose in the back, touchy on a wet road. The one I drive averages probably 5 MPG less than the Pilot. It would be better for heavy trailer towing but that is probably the only category it is superior in. Actually at 45k miles it has been relatively trouble free, I'll drive it until 125K so we'll see.
Al |
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| Gavr6 |
Thank you for all the replies! We test drove a Pilot and my wife doesn't want to even think about anything else. We absolutely love the Honda. Now we just have to go through the process of fiding a good deal.
Thanks again
Gavr6 |
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| xyzzy |
quote:
Originally posted by Gavr6
Now we just have to go through the process of fiding a good deal.
Thanks again
Gavr6
That might be the easiest part of the whole deal. As long as you aren't willing to pay above MSRP, then MSRP is probably exactly what you'll pay. I could count on one hand the number of people that I know have paid less than MSRP. Good luck on your purchase!
Chris |
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| Gavr6 |
| This is most likily a stupid question but I'm new to car purchasing. When you say buying at MSRP, do you mean out the door price or before taxes? |
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| dsmith |
| I know you've decided but for others reading this thread and comparing I liked that the Honda was wider than both the Durango and Explorer. The Durango and Explorer are about 45 inches wide in the back cargo space. 4x8 material will not fit flat. The Honda will fit a 4 foot wide sheet of plywood or wallboard. |
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| xyzzy |
MSRP - Basically, what you see on the sticker in the window is what you will pay (+tax). You may be able to deal on accessories, it depends on the dealer. That could mean anything from simply free installation of accessories but pay full price from them, or getting a discount on the accessories. If you feel comfortable installing accessories, you could always save some money and buy them from Tim at Hondacuraworld or other online dealers.
Chris |
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| Gavr6 |
| Thanks for the info xyzzy! |
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| dreese |
quote:
Originally posted by Gavr6
This is most likily a stupid question but I'm new to car purchasing. When you say buying at MSRP, do you mean out the door price or before taxes?
Hey Gavr6,
You may know this already, so ignor it if you do. MSRP stands for Manufacturers Suggested Retail Price. This is the price as listed on the window sticker. Freight, delivery, PDI, Taxes and any accessories are over and above the MSRP.
I was able to get a discount on the MSRP by trading in my '91 Olds 88 and telling them that I wanted $2000 for it on trade in. They reluctantly capitulated. The Olds wasn't worth much more than $1000 wholesale. I feel fortunate!
Good luck and Happy hunting. Just pick up the first one you see. You won't be sorry.
Happy Trails, Eh!
Dano, from the Great White North (Birth place of the Pilot)! |
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| Gavr6 |
Thanks dreese, I was confused about the taxes and what not but you guys have answered my questions. Going to a dealer tomorrow to make an offer, wish me luck!
Gavr6 |
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| bigdog67 |
| I had an Intrepid, worst car I ever owned, bought it in 96 new ate 3 water pumps, tie rods etc.....traded it for a 2000 Accord ES L, best decision I could have made. I got my Pilot on Monday and have been in la la land ever since, wife wont let go of her Accord, I wont let go of my Pilot. Honda vs Dodge if these post haven't convinced you yet lets talk about RESALE, no car dealer will give you anything for a Dodge product trade in EVEN DODGE WONT GIVE YOU ANYTHING FOR A USED DODGE!!! |
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| Res-Pilot |
My friend few months ago trade his 1998 Honda Passport with Durango 1998 because he think the Durango ride much smoother and the Passport.
Well, for the last 6 month he had been replacing ball joint twice, now it is a recall and this is what I was told by him: Durango smooth ride because they used Sedan Ball joint on an SUV, Sedan part can't handle the SUV therefore, it always broke down. He regretted trading his passport, but he also say his Passport is also his worst ride SUV. |
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| porknbeans |
I currently have a 2000 Durango SLT with the 5.9. It is an awesome sounding engine and you can pull half of Toledo. Fortunately, Toledo has gas stations because I need them. I have been keeping track of my mileage from the start and I average 13-14 mpg. I've had a high of 18 (once) and a low of 10 (twice). I don't tow with the truck and my driving is a mix of city and highway. I've had to replace both front upper and lower ball joints and had the rear differential rebuilt. I've also had to replace the battery twice and had the main wiring harness for the entire vehicle replaced. The truck was in pieces on the shop floor for almost three weeks. The D is a fine truck if you can afford the gas and maintenance issues and need the towing capacity. I also like the looks. One thing you may want to examine if you are going to be using the D as a daily driver and you have kids. The Durango does not have good crash test results and IIRC the engine does not have break-away engine mounts.
We are currently in the process of buying a Pilot for my wife. We find the ride, size, power, safety and amenities to be a far better mix for our needs. The mileage on the Pilot varies, but is still better than the Durango. This will be the daily driver for my wife so safety was important. I really like the Pilot and personally feel that it is the better vehicle. |
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| sblvro |
quote:
Originally posted by Scoobs
Like I've said elsewhere on this board, I have a 1996 Dodge Grand Caravan since new and I have not experienced any transmission problems. I check the fluid regularly (thus if a seal is going you will discover it early and get the $7.00 seal replaced rather than a $1500.00 transmission replacement) and when fluid is put in I ensure that it is the correct fluid. My research into the problem has indicated that a great number of the failures can be attributed to improper maintenance, or a complete lack thereof, and also to people putting the wrong transmission fluid into the transmission, including at Chrysler dealers. The transmission in most of these Chrysler vans is an adaptive transmission ( I don't think the Pilot's is ) and requires more maintenance, and the proper fluid. Properly maintained it is a good transmission. I know that some people would say that I am the exception to the rule. To this I would respond that my sister-in-law has a 1995 Voyager with the same transmission and has not experienced any problems. Friends of mine have 1996 Grand also and have no problems with their transmission. Now I do know other people of my aquaintance who have had problems with their Chrysler transmissions and frankly, given the way they treat their vehicles, I'm not surprised.
As for the choice between a Durango and a Pilot, there is no choice, go with the Pilot. I can buy Chryslers, Fords and GMs at the employee discount rate. I chose the Pilot because it is a superior vehicle.
Cheers
if it is the dodge caravan with a 3.0L V6 mitsubishi engines, it sure has the same transmission by mitsubishi. my car has been running for 201000 miles now with no transmission work or engine work which is regular fluid maintenance and you're right the right transmission fluid if not it will give driveability problems. |
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| jimbosc |
The killer for me on the Durango is the poor crash test score. I know a new Durango is coming out that is supposed to be better but right now the Pilot is a much better vehicle when it comes to protecting occupants.
I guy I work with has a Dakota Quad Cab with the 4.7 liter V-8 - I believe that is the most common engine on the Durango - anyway he has been happy with it and I have rode in it a couple times.
Seemed pretty decent - but it is not a smooth ride. Definately feels like a truck. But he halls a 5000 lbs camper trailer several times a year and the Pilot would not be able to do that.
I think he averages about 13-14 mpg.
No mechanical problems so far on the 4.7 engine and it was the first quad cab Dakota delivered in Omaha (according to him anyway). Oh yeah it is a 2WD - I bet the 4WD version a bit more trucky and has worse MPG.
Jim |
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| idahopilot |
| Is a Durango break like a coffee break? I wouldn't buy a Durango because they don't have BRAKES.;) Better go, time for my Pilot break. |
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| sfhondapilot |
quote:
Originally posted by porknbeans
I currently have a 2000 Durango SLT with the 5.9
[snipped]
porknbeans, I saw this in yesterday's paper and posted it on another thread ...
Source: Associated Press
The government is investigating an alleged defect on the Dodge Durango ... NHTSA says four drivers have reported the failure of an upper ball joint on the Durango's front suspension. In two of those cases, the front wheels separated from the Durango. In the other two cases, the front suspension collapsed. All four drivers lost control of their vehicles, although no injuries were reported.
HHTSA also said it has received 81 complaints alleging that the front-suspension ball joints are wearing out prematurely. NHTSA is investigating Durangos from model years 1998 through 2003. About 450,000 Durangos from those years are on the road. |
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| porknbeans |
| Thanks for the reply and the information. I filed a complaint with Dodge about my problem when it happened so I should already be on file. I'm hopefully going to be unloading the Durango soon, so I won't cry over spilt milk if nothing happens. Thanks again. |
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| Res-Pilot |
like I stated this morning, my friend stated to me that his Durango having too many problem than Passport, one of the think he's learning from the dealer that Dodge use Sedan Ball Joint Suspension on Durango because it is a smoother ride, but they didn't know that the sedan ball joint can't handle a huge Durango body that's is why it is always broke down.
Scary!!!! :eek: |
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| Bullpup |
| A buddy of mine had a 99 Durango. It spent more time in the shop than it did at home. Finally when the transmission gave out he sold it for a loss on what he owned. I chose the Pilot for reliability. |
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| jazcar |
I owned a Dodge .... ONCE ! ... never again.
My neighbor is on his second Durango, which he uses to tow a large camper.
Qualifiers?
- He works at a Chrysler parts distribution warehouse. :rolleyes:
No question ... the Pilot is more reliable, safer, independent rear suspension makes it smoother, quieter, easier to drive, wider, and on - and on. |
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| Samuel2003 |
| (dunno if this has been chopped or not) |
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| rod_b |
| Well I just replaced my Durango with a Pilot. I knew I was going to replace my Durango with either a Pilot or MDX after my cousin let me drive his MDX. Very nice. Very smooth. I had my Durango about 4 1/2 years and never really experience any major problems. The only thing I spent money on was a failed water pump. The 2 vehicles are totally different. The Durango is a truck, the Pilot is minivan-ish...for lack of a better description. The D's mileage was the killer. Loved the power though. No gripes, just needed something that the wife would want to drive more. She hated my D. Don't get me wrong, I love the Pilot. No regrets. There are times though when I miss my "manly-man Durango" (as the wife puts it). But I know the Pilot is the better choice for my family cost and reliability-wise. |
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| scraig |
The durango is built on a truck like frame, hence the rougher ride. Great for towing...
The pilot is built on a car like frame, hence the softer ride.
The durango is a v-8, pilot a v-6. Acceleration and gas mileage for the durnago is very bad, but great for towing. Acceleration and gas mileage for the pilot is great, but cannot tow as much....
steve |
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| jay |
| I saw a new Durango, at least I think it was, on the road today. I know it was a Chrysler, because it had a HEMI badge on it. From a distance, from the rear and side, it is reminiscent of the Pilot, except for the Jeep Liberty-like taillights. From the front it had a big ugly grill. |
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| colorider |
quote:
Originally posted by jay
I saw a new Durango, at least I think it was, on the road today. I know it was a Chrysler, because it had a HEMI badge on it. From a distance, from the rear and side, it is reminiscent of the Pilot, except for the Jeep Liberty-like taillights. From the front it had a big ugly grill.
Kinda like this?? |
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| jay |
quote:
Originally posted by colorider
Kinda like this??
Exactly, but it was silver.:p |
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| ramirami |
quote:
Originally posted by colorider
Kinda like this??
I love the "dodge red"...(I think its called candy apple red):2: :cool: |
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| jay |
| Here's a Pilot. Aren't they similar "from a distance." |
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| jay |
quote:
Originally posted by jay
Here's a Pilot. Aren't they similar "from a distance."
I must say, though, that the Durango had that ugly Chevy Trailblazer looking coffee can muffler and seriously bent tailpipe hanging under it. :( |
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| osteome |
| We bought our Pilot as our first true SUV and ahve no regrets..and we have so far have successfully converted one former Expedition owner into the fold (and onto the board...you know who you are) and will probably do the same when another friend's Durango comes off lease (they are counting the days). To echo what was said before, the Durango is great if you want a truck based SUV or need the extra size as I hear that the new Durango has stretched some to be a competitor in the Expedition / Tahoe crowd. For us the Pilot is just the right size and more in line with what hoped for a "suburban" SUV. I gave the rock crushing when the Wrangler wrnt away......:D |
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| iivtecracerii |
does anyone else think the new durango looks bloated / "poofy" / way out of proportion?
i think the fender flares are way too exaggerated and overdone, as is the grill. and the picture colorider posted shows how thin (vertical length) the front and rear bumpers are compared to the size of the rest of the vehicle...
the whole thing just doesnt look right to me....
IMHO the Pilot looks more proportional and well done whereas the Durango just looks plain weird. |
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| RipRocK |
iivtecracerii: Yeah, I agree completely. Our Pilot's look is understated and no line or curvature seems out of place. Everything seems to be in balance. I wouldn't doubt if the Durango designers went for the exaggerated and overdone look, but ugly is ugly.
I think the new Armada Pathfinder/QX56(?) looks similar to the Durango and they both have curves and lines that disrupts the flow of the look and bulging look. Of course, the owners of those SUV's probably say that our Pilot looks tame and lame. To each to his own, I guess....but come on, ugly is ugly. How can you not see it? :D |
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| colorider |
quote:
Originally posted by RipRocK
. To each to his own, I guess....but come on, ugly is ugly. How can you not see it? :D
Hmmmm, how about this dolly? Ugly? |
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| RipRocK |
quote:
Originally posted by colorider
Hmmmm, how about this dolly? Ugly?
ummm....you got her number by any chance? |
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| John K |
| So did anyone else hear that Dodge have stopped sale on the 04 Durango? All I was able to get from the news last night was that a part can fail in cold weather causing it to crash.:8: |
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| jay |
quote:
Originally posted by John K
So did anyone else hear that Dodge have stopped sale on the 04 Durango? All I was able to get from the news last night was that a part can fail in cold weather causing it to crash.:8:
From USA Today's website:
DETROIT — Chrysler Group Tuesday ordered its dealers to stop selling its redesigned 2004 Dodge Durango sport-utility vehicle because of a defect that could cause the vehicle to crash.
Separately, the automaker recalled 2.7 million 1993-1999 passenger cars because of a problem with a floor-mounted shifter.
Chrysler must replace the throttle control cable in the Durango because of a water leak that can freeze the cable in cold temperatures, leaving the throttle open and possibly causing a "crash without warning," according to a directive sent to dealers. The fix must be made to 21,000 vehicles with 3.7-liter V-6 and 4.7-liter V-8 engines that either were delivered to customers or are sitting on dealer lots.
It's not unusual for an automaker to halt sale of a vehicle when a safety-related defect is discovered.
Chrysler also recalled these cars to fix the shifter, which could fail to stay locked in park with the key not in the ignition: 1995-1999 Chrysler Cirrus, Dodge Stratus, Plymouth Breeze; 1996-1999 Sebring convertibles; 1993-1999 Chrysler 300M, Chrysler Concorde, Chrysler LHS, Dodge Intrepid and Eagle Vision.
The moves are a setback for Chrysler in its quest to improve its quality image. Chrysler executives have been vocal about their intent to catch industry leader Toyota in quality within four to five years. "If we can't eliminate the gap, we won't be in the game," Chrysler COO Wolfgang Bernhard has said.
Chrysler has been making progress. Last spring, Consumer Reports rated it ahead of General Motors and Ford Motor for reliability. |
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| oldcar |
Here's another Durango problem. Appears that the 4.7 V8 has oil sludge problems. Dealers are standing off owners, claim there is no such problem, and claim that owners lie about maintenance. They are not standing behind their warranty.
I don't know if I would buy any Chrysler/Mercedes product. Infact some problems are so bad I don't know if I'd drive a Chrysler/Mercedes product if it were free.
http://www.consumeraffairs.com/auto...ge_dur_oil.html
One answer behind this oil sludge problem is that you must document everyting done to your car and everyting a dealer says or claims. No documents, you're screwed. |
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| terraambient |
| well, like the man said when i was looking at American SUVs...." You WANT to get out of a HONDA??" |
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| tracy |
quote:
Originally posted by jay
Chrysler has been making progress. Last spring, Consumer Reports rated it ahead of General Motors and Ford Motor for reliability.
Which is kind of like saying you're not quite as freaky as Michael Jackson... still leaves plenty of room for improvement! :p |
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| terraambient |
| :2: :4: :p :D |
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| ramirami |
quote:
Originally posted by tracy
Which is kind of like saying you're not quite as freaky as Michael Jackson... still leaves plenty of room for improvement! :p
all roads lead to jacko:D |
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| Titans Fan |
quote:
Originally posted by ramirami
all roads lead to jacko:D
Only if the cars on that road have the crash-inducing defect mentioned in Jay's article. :bangh: |
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| elsid88 |
I feel so sorry for Dodge and their Durango problem :p
We just switched from our 98 Durango SLT to a Honda Pilot EX-L RES RRP.
@ 74,000mi our Durango had the AC go out, the water pump go out the ball joints and tie rods needing to be replaced, the oil pump go out and yes the transmission was having problems too. I called them (the dealer) and they suggested the next time I buy a Dodge I
should get the extended warranty. :eek:
Anyway the interior and exterior were in almost excellent condition, it was fire engine red with new big white letter tires and a bunch of other extras, (which makes me mad :3: that we had to give up the car, it still looked good. Oh yea, it has to run too :D ) but now we have our Pilot and love it, except for the starting problem and leather sag.
Comparison, there is no comparison.
Tom...
:1: |
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| Larryl |
Another thing to consider with the Durango. There is appearently an oil sludge problem with the 4.7 engine. The dealers are standing off owners with the statement that there is no problem. Owners are having a hard time with the factory extended warranty. An owner in our neighborhood lost a crankshaft at 60k miles and, with dealership service was blamed for the problem. Here's a link
http://www.consumeraffairs.com/auto...ge_dur_oil.html
I don't think I would like a relationship with a dealer that treated customers like that. The service department refused to cooperate with the owner's attempt to contact the factory, saying it was a "waste of time'. I think, owning a Chrysler product is a waste of time.
How can anyone compare a Chrysler product to a Honda? |
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| GreenMachine |
Seems to me after reading several posts that if you had not used the Dodge service department, they sent you packing. Most of the time, they claimed regular maintenance was not done. Most had to find all the oil change receipts and prove they had done the maintenance.
Although the dealer charges more, this is one advantage to servicing your vehicle there. :rolleyes: |
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| 74PILOTMOM |
quote:
Originally posted by terraambient
well, like the man said when i was looking at American SUVs...." You WANT to get out of a HONDA??"
That post you made really stuck in my head. There's just nothing more to say when the competition surrenders like that. At least they know whats what! |
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| ramirami |
quote:
Originally posted by GreenMachine
Dodge service department, they sent you packing.
well I had a dodge for 6 years and was really impressed by the customer service of the dealer and service department. Oil changes at the service department were $19 so I had no reason not to go to them |
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| GreenMachine |
When I said "they", I was referring to Corporate as I'm sure they were the one to turn down the warranty repair. It doesn't matter to the dealer as they get paid either way.
quote:
Originally posted by ramirami
well I had a dodge for 6 years and was really impressed by the customer service of the dealer and service department. Oil changes at the service department were $19 so I had no reason not to go to them
Sounds good, nice price too. Plus, you get that evidence of completed maintenance. ;) |
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| jazcar |
I recall that Toyota had a similar oil sludge problem with their engines a few years ago.
I also owned a Dodge for 8 years. Delaminated headliner, 3 blown head gaskets, A/C problems, multiple electrical problems (so the dealership claimed) that turned out to be a vacuum leak.
I couldn't get anywhere with arbitration. In fact most of this occurred in the first 2 years. I even talked to the owner of the dealership. He asked me how long I had owned the car. When I told him " 2 years ", he laughed at me and said, " isn't it time to buy another one anyway?"
Dodge has great sheet metal, with very little else to impress me! |
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| jay |
quote:
Originally posted by jazcar
I recall that Toyota had a similar oil sludge problem with their engines a few years ago.
...snip
They did. I got the letter with my Highlander, with the explanation, and the free extended warranty provided I followed and documented oil changes as recommended by the Owners Manual. Toyota was also the only manufacturer I know who recalled a car, in this case an '89 Tercel, to put stickers under the hood telling you how to get free lifetime of the car headlamp replacements, because they had determined that aftermarket replacements were a fire hazard. The headlamps were never replaced in over 170,000 miles and 5+ years I owned the vehicle. Now that is customer service, a voluntary recall to correct a problem they didn't create to begin with.:p |
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| pjb3 |
quote:
Originally posted by jay
They did. I got the letter with my Highlander, with the explanation, and the free extended warranty provided I followed and documented oil changes as recommended by the Owners Manual. Toyota was also the only manufacturer I know who recalled a car, in this case an '89 Tercel, to put stickers under the hood telling you how to get free lifetime of the car headlamp replacements, because they had determined that aftermarket replacements were a fire hazard. The headlamps were never replaced in over 170,000 miles and 5+ years I owned the vehicle. Now that is customer service, a voluntary recall to correct a problem they didn't create to begin with.:p
I guess it's all in how you look at it. I would have thought why can't they design a headlight that accepts any replacement bulb like all the other manufactures? Placing a sticker under the hood is a lot cheaper than redesigning and replacing headlights. |
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