| ThePilotster |
Picked up a new Pilot 2 days ago. When it's outside, everything looks great! Get it in the parking garage at work today and the difference in lighting reveals the hood looks like a no talent kid with a buffer, went wild on 2 areas of the hood. Brought it to the dealer, and they found that it's well under the clear coat and is a factory defect.
They said they will repaint it...
I'm not overly joyed with this as re painting is never the same as factory paint. I asked for a new hood from another car & they said they can't, as they have vin numbers on them.
Then I ask for a new car, and the dealer says this matter is between me and Honda:rolleyes:
What should I do? anyone else have issues like this. I know that they can paint it and make it look great, but it's never the same .. I have in the past traded cars that have been damaged!
I paid for a new vehicle, not one that's been (partially) re painted.
Any suggestions from others that may have had similar issues would be appreciated....Thanks! |
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| msmclean |
| If it is a quality shop and they do the job right and paint the entire hood, i would not be afraid to give it a try. I have always had good luck with modern paint jobs (clear coat) on repair work...almost seamless. |
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| jl_ss |
| My experience with Honda/Acura corporate is that they will gladly repaint the vehicle but will not replace it. Some have gotten replacement vehicles for things like this but it is usually the dealer swapping the vehicles to keep the customer happy. Our MDX had severe paint defects down both sides (that of course were not noticeable in the light we picked it up in) and Acura was happy to pay to have the entire vehicle repainted but would not budge on a replacement. The dealer wouldn't help either. The Acura rep stated that Honda/Acura had a huge budget for repainting defects. We wound up lemoning it due to other problems before it got repainted. |
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| ncelk |
Hmm...............
This is EXACTLY the situation that I had with our 06 Pilot.
You described it down to a tee.
I had mine repainted, and no they would not switch hoods with me from another vehicle.
I need to go back and look at your signature, but I am betting your Pilot is white, as our is.
Mine was compounded with a high speed buffer at the factory and the clearcoat and paint looked like @#$%, but only on the hood.
The other defects were (and remain) trash in the paint. |
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| ncelk |
| OK, it is not in your signature, but I am taking a guess here............yours is Tafetta white possibly???? |
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| andyschneider |
Just as a comparison, mine is an '06 Steel Blue metallic LX and it has issues with the top-facing painted surfaces - "blotchiness" in the paint under the clearcoat. Look at it in the sunlight and it's perfect. Look at it on a cloudy day or under artificial light and you can see it. The offered to paint the upper surfaces, but I just told them to forget it. I barely notice any more, nobody else does, and just the thought of blending the metallic paint gave me shivers because I know that even with the best painter and gun and booth, the angle you shoot metallic means everything, and I didn't want to mess with it.
Just another opinion...
andy |
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| ThePilotster |
quote:
Originally posted by ncelk
OK, it is not in your signature, but I am taking a guess here............yours is Tafetta white possibly????
I had the Taffetta white but lost it in a divorce.. that one the paint was perfect. This one is called Desert rock... looks gold to me.
Lesson learned.. Dealer / Stealer never trust em... From now on I spend the extra time to inspect from top to bottom before I sign a thing!
Just venting here, but it :3: 's me off that as soon as the papers are signed, my battle is with Honda and the dealer washes their hands of me!
thier loss, I buy new about every year....have for 20 years... I'll buy Honda again, but never from them again.. |
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| andyschneider |
quote:
Originally posted by ThePilotster
I had the Taffetta white but lost it in a divorce.. that one the paint was perfect. This one is called Desert rock... looks gold to me.
Lesson learned.. Dealer / Stealer never trust em... From now on I spend the extra time to inspect from top to bottom before I sign a thing!
Just venting here, but it :3: 's me off that as soon as the papers are signed, my battle is with Honda and the dealer washes their hands of me!
thier loss, I buy new about every year....have for 20 years... I'll buy Honda again, but never from them again..
Problem is, for paint, no dealer is going to do anything for you - it's a factory issue, and they all know it and won't do anything unless Honda tells them to. Some dealers arrange for the district rep to come out and look at it, others want you to do the leg work. But at the end of the day, Honda has to authorize.
Now, as others have said, it is a known problem, especially with lighter metallic colors - silver, gold and lighter blue. How it makes it through factory inspection before they put the plastic hood cover on is beyond me, but that's what is happening. The dealer doesn't notice at all until the covers come off for delivery, and as such they don't know about it at initial delivery (and thus can't refuse). For me, I picked a brand spankin' new one off the lot, test drove it, and took delivery on a beautiful sunny December day. It got dirty with salt the next day, and it wasn't for about a month until I noticed the paint issue. Honda offered to repaint without a hassle, but I opted out of it for now - my issue is on file should I change my mind or should the paint run into a problem down the road.....
andy |
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| hgbee |
Hi I have exactly same problem on the paint as you. I got a silver one last week, at night, with in-door light, I noticed it seem rough surface under the clear coat on my hood. You can not notice it in the outside sunshine.
The car was made in Canada, not "alabama, US". I wonder our cars just get same bad spray gun back to factory.
I talk to local Honda service dept. They said they can repaint after Honda Reginal rep authorize. But they would not replace it with another one from factory. I have appointment today to meet Rep whose flight is delay today.
It is not good feeling in my mind with this kind factory defect. i drive 1000 miles to pick this car up. |
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| jl_ss |
quote:
Originally posted by hgbee
Hi I have exactly same problem on the paint as you. I got a silver one last week, at night, with in-door light, I noticed it seem rough surface under the clear coat on my hood. You can not notice it in the outside sunshine.
The car was made in Canada, not "alabama, US". I wonder our cars just get same bad spray gun back to factory.
I talk to local Honda service dept. They said they can repaint after Honda Reginal rep authorize. But they would not replace it with another one from factory. I have appointment today to meet Rep whose flight is delay today.
It is not good feeling in my mind with this kind factory defect. i drive 1000 miles to pick this car up.
Honda has always had trouble with paint. The problems lies in the fact that Honda thinks it's OK to correct the problems via repainting after delivery instead of really trying to improve the process. However, the last thing a customer wants to hear after buying is that their new vehicle needs to be repainted. It's using the customer as the final step in quality control. |
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| Goose |
I have a 2004 Pilot EX (Silver). I just noticed that there is paint flaking/chipping off in numerous places (hood and back bumper are among a few areas). My concern is that since I have 25,000 miles on my Pilot, the dealer won't want to accept responsibility for this. Does anyone have any ideas on how to best approach them on this issue? Should I just setttle for some touch-up paint?
Thanks, |
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| andyschneider |
quote:
Originally posted by Goose
I have a 2004 Pilot EX (Silver). I just noticed that there is paint flaking/chipping off in numerous places (hood and back bumper are among a few areas). My concern is that since I have 25,000 miles on my Pilot, the dealer won't want to accept responsibility for this. Does anyone have any ideas on how to best approach them on this issue? Should I just setttle for some touch-up paint?
Thanks,
It depends on why it is chipping/flaking. If it's just lifting for no reason, then it's still under warranty and should be shown to Honda. If, on the other hand, it's lifting in areas of paint chips or dings or banged edges, then the warranty won't cover that....... We're talking about paint quaility issues that are under the clearcoat when new. You're talking about paint longevity issues, which is definitely part of the bumper-to-bumper warranty and should be checked out.
andy |
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| ThePilotster |
Got a call from the dealer today.. They tried to wet sand but that did not help. They are going to paint it and told me it will be as perfect as can be. If I am not satisfied, they will re paint it. It also comes with a lifetime guarantee.
They also said they would toss in side steps as a perk to keep me happy.
I'll update later this week whan all is said and done...
thanks for the reply's! |
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| pilotbob |
| It is still amazing that after all this time and problems and the sophisticated painting systems that are out there that Honda would still have this many paint problems. The quality inspectors for the final paint must be a bunch of drunken retards or Honda's quality standards for paint must be unacceptably low. What else could explain it. The only other present vehicles I have seen with similar problems are Kias. Maybe someone here with firsthand knowledge of the Honda paint process can enlighten us on why they have such apparently low paint standards. :confused: :confused: :confused: |
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| ThePilotster |
quote:
Originally posted by ThePilotster
They are going to re-paint the hood......
I'll update later this week when all is said and done...
thanks for the replies!
Well I have to say. I'm impressed with Honda superstore in Lisle Il.!
I've been screwed by more than one dealer in my life, after that I said I would never ever do anything without signed paperwork from a dealer.
They repainted the hood and it turned out good as new! They tossed in the side steps like they said they would and they gave me the written lifetime warranty on the paint job. Everyone from the General manager/Sales manager and service manager went above and beyond what they needed to do to get by just to keep me happy.
No I'm not commissioned to say this, just in a world where most dealers are .... :cursin: in nice words... jerks
These guys are great :18: nice to know there are good guys still left! |
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| jl_ss |
quote:
Originally posted by ThePilotster
Well I have to say. I'm impressed with Honda superstore in Lisle Il.!
I've been screwed by more than one dealer in my life, after that I said I would never ever do anything without signed paperwork from a dealer.
They repainted the hood and it turned out good as new! They tossed in the side steps like they said they would and they gave me the written lifetime warranty on the paint job. Everyone from the General manager/Sales manager and service manager went above and beyond what they needed to do to get by just to keep me happy.
No I'm not commissioned to say this, just in a world where most dealers are .... :cursin: in nice words... jerks
These guys are great :18: nice to know there are good guys still left!
Dealer 1 / Honda 0 |
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| donx |
| As far as I know, paint problem on hood (especially Silver Pilot) has been complained by lots of Piloteers since 03 model (my 05 Silver Pilot has a litllte bit blotchiness problem under certain light condition, but I just leave it, it is not noticable in most situation anyway). I can't believe Honda still can't fixed the bad paint problem after several years. :3: |
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| AZJim |
| I picked up my Pilot last week after dark. The next morning i noticed a small chip o the hood. Brought it back to dealer they tried to wet sand it to no avail and said it was in the clear coat. The shop guys said the whole hood would need to be repainted. I balked at that and then they said they would exchange the hood with another 06 black one on the lot or let me exchange the vehicle so ofcourse there wasnt another black ex on the lot just lx and it seemed any of the other colors i liked were ex-l (leather in Phoenix in summer is a no-no for me). So I decided to let them change the hood. But couldnt do it last week because I took the family and the new Pilot on a vacation to So Cal. I hope to have it done this coming week...maybe i'll try for step bars!!! I'll let ya know how it goes. So far the dealer (Showcase in Phoenix) has been very good about the whole thing and I am confident it'll work out. |
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| ThePilotster |
quote:
Originally posted by AZJim
I picked up my Pilot last week after dark. The next morning i noticed a small chip o the hood. Brought it back to dealer they tried to wet sand it to no avail and said it was in the clear coat. The shop guys said the whole hood would need to be repainted. I balked at that and then they said they would exchange the hood with another 06 black one on the lot or let me exchange the vehicle so ofcourse there wasnt another black ex on the lot just lx and it seemed any of the other colors i liked were ex-l (leather in Phoenix in summer is a no-no for me). So I decided to let them change the hood. But couldnt do it last week because I took the family and the new Pilot on a vacation to So Cal. I hope to have it done this coming week...maybe i'll try for step bars!!! I'll let ya know how it goes. So far the dealer (Showcase in Phoenix) has been very good about the whole thing and I am confident it'll work out.
Sorry to hear about yet another paint problem!
Just a word of caution! I asked for another hood from a different car and they had a valid reason they could not do it. Most body parts have your vin # stamped on it. If your dealer does it, that sound nice, but does not sound like a reputable dealership... if they do that for you, hopefully they didn't exchange other items from yours :confused:
Not an expert, but I think it's against the law... i would check on the "law", if it is illegal, call Honda america, tell them what happened and that you want a loaded "new" pilot or you will sue! |
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| AZJim |
quote:
Originally posted by ThePilotster
Sorry to hear about yet another paint problem!
Just a word of caution! I asked for another hood from a different car and they had a valid reason they could not do it. Most body parts have your vin # stamped on it. If your dealer does it, that sound nice, but does not sound like a reputable dealership... if they do that for you, hopefully they didn't exchange other items from yours :confused:
Not an expert, but I think it's against the law... i would check on the "law", if it is illegal, call Honda america, tell them what happened and that you want a loaded "new" pilot or you will sue!
Pilotster: On the issue of mismatching VIN#'s you make a good point. I asked the dealership if that was on the level to do that and they said it was.They had offered to repaint it but they even said it would be best to replace with another factory painted hood.I even called the AZ DOT and asked them about it and they said it is fine. Obviously if you had a multiple major components with mismatched Vin's that would be a problem. I could always have an inspection done at DMV and have them issue a matching vin if I wanted for about $20.But i dont think it is necessary. I'm just happy that it is done and the hood looks great!! |
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| Jet-Pilot-64 |
quote:
Originally posted by pilotbob
It is still amazing that after all this time and problems and the sophisticated painting systems that are out there that Honda would still have this many paint problems. The quality inspectors for the final paint must be a bunch of drunken retards or Honda's quality standards for paint must be unacceptably low. What else could explain it. The only other present vehicles I have seen with similar problems are Kias. Maybe someone here with firsthand knowledge of the Honda paint process can enlighten us on why they have such apparently low paint standards. :confused: :confused: :confused:
And look at all those 90's Accords and Civics that look like they've been sandblasted or through Katrina. You'd think 20 years later they'd have a solution...:confused: |
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| batamba |
| Are there still paint problems with the '07 Pilots? Has Honda done anything to fix the problem? I like silver, but remember the "cancer" with my '78 Accord. |
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| tfrain |
I've got sorta the same issue with my pilot. In my garage, I can see a circular shaped area that looks a little different. I initially thought it was a reflection from the light where it is shining down and making a circle (like shining a flashlight on it) - but now it appears to be a defect below the clearcoat.
It isn't enough for me to worry about though. I can't even see it unless in my dimly lit garage and I sure as heck don't want anyone repainting it.
I'm glad your refinish worked out. |
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