| vegasdude |
There is a thread that already covers this under MDX TSB but this is too important of an info. not to Alert Pilot Owners.
Please check your VIN# for recall. Timing belt could snap and cause engine failure. |
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| PrG |
Ooh ... good catch ... I'm affected ...
Looks like all early production PILOTs.
PrG |
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| pilotdude |
PrG, how do you figure you are affected? Isn't it #13603 through #17522? If you are "2003 Honda Pilot EX-L Nighthawk Black Pearl #7369" looks like you are OK, but at #15039 I'm not. :confused:
-pilotdude |
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| RipRocK |
quote:
Originally posted by PrG
Ooh ... good catch ... I'm affected ...
Looks like all early production PILOTs.
PrG
My VIN's 2HKYF1*****001069. Am I screwed as well? I think I'm OK since my last 5 digits are 01069 which falls out of range of #13603 through #17522. But then again, I've never been accused of being sharp. Thanks. |
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| PrG |
It affects me deeply when my fellow PILOT brethren's PILOTs have been recalled ... Right to the heart of my being ....
:(
PrG |
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| vegasdude |
U r so funny Prg. :D
I think what we need is a GROUP HUG! :12: |
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| Lone Star Pilot |
| Looks like we are in the clear. Our Vin# is not in that range. However, we purchased ours in late June. Must have been just ahead of the water pump trouble. |
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| SteveLuman |
| Thanks for all of the posts regarding this problem. I checked the #'s and it appears that I am one of the chosen ones.....(14230). I have already spoken with my dealer service department and they were amazed that I already knew this. He is checking on parts for the recall and will fix me as soon as the parts are in. |
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| l102374 |
| We just took delivery of my wife's Pilot last week and MISSED the problem by 2468 vehicles...:) :) :) :) :) :) :) :) :) :) |
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| MG Pilot |
quote:
Originally posted by l102374
We just took delivery of my wife's Pilot last week and MISSED the problem by 2468 vehicles...:) :) :) :) :)
I'm not sure that the owners of the Pilots affected by this recall would be so keen in seeing your glee in their misfortune...just a thought...:rolleyes: |
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| kompers |
| Looks like I may need to be included in that "group hug"!!!:rolleyes: |
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| whitepilot |
| Im in the range, my dealer was clueless about the recall, and was kinda hasseling me about contacting them before i recieved anything from honda. He said they werent doing any recall repairs until honda siad to, had to let him go to look up my vin, im guessing im gonna have to do some serious *****ing to get them to fix it before i get my notice from Honda, I do realize that not every vin in that range is effected, but the least they could do is check for me.......ill let ya all know how it goes |
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| Threadhead |
Just spoke with a three dealers here in Phoenix
- Only two out of the three even knew there was a recall
- All three stated that they would be using the parts they have in stock for their unsold vehicles FIRST, customers would come second. All told me it would be 2-3 weeks or more.
- Called an Acura dealer just to see if they would do it... no dice.
Now THAT'S great Honda customer service at work, huh. |
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| pilotdude |
My Dealer (Oakland Honda) claims to know nothing about this and says they won't even have the parts to fix it until they get the info from Honda! I'll fax them the TSB myself!
This sucks. Can those of us affected expect anything in the way of compensation for this? It definitely affects the value of the car right? If I were to sell after getting it fixed and had to tell someone the waterpump had been replaced, knock off $1000 from the selling price.
For the cars with this issue that had not been sold, can they sell them as new after making the fix? If not, they have a huge incentive to not "discover" the problem until all those units are sold right?
-pilotdude:mad: |
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| 03pilot |
My last 5 digits are 02063. Looks like mine's not one of the recalls. But I feel for the ones that are affected.
Please keep us informed. Let me know if anyone wants me to check with the local dealers here in the Bay Area to see if they are aware of this recall. |
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| SoapPlant |
quote:
Originally posted by pilotdude
For the cars with this issue that had not been sold, can they sell them as new after making the fix? If not, they have a huge incentive to not "discover" the problem until all those units are sold right?
In the CUSTOMER NOTIFICATION section of the TSB, it clearly states that, "Some vehicles affected by this recall are still in dealer inventory. According to Federal law, those vehicles cannot be sold or leased until they are repaired."
Not sure if they'd be willing to risk whatever the consequences are, or not?
:8: |
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| Threadhead |
quote:
Originally posted by pilotdude
Can those of us affected expect anything in the way of compensation for this? It definitely affects the value of the car right? If I were to sell after getting it fixed and had to tell someone the waterpump had been replaced, knock off $1000 from the selling price.
For the cars with this issue that had not been sold, can they sell them as new after making the fix? If not, they have a huge incentive to not "discover" the problem until all those units are sold right?
Replacing the water pump is really not a big deal. I have done it on various Hondas a couple of time. A major PITA, but a relative simple part with an important function. Goto your parts counter and ask to see one.
As to a replaced water pump degrading the value of the car, IMO I don't think so. It's like replacing the timing belt, which you need to do every 60K-90K miles anyway.
And yes, they can sell cars with replaced water pumps as new.
The real problem in this recall is that the water pump can cause the timing belt to fail, and that WILL cause SERIOUS engine damage. I'm surprised that Honda has not reacted to this much quicker in getting the replacement parts to dealers and getting customer contacted ASAP. Fixing the water pump is cheap, fixing a block with bent valves, new heads, and whatever else is damaged by a failed timing best is $$$$. |
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| SoapPlant |
Also checked the Honda Owner Link, and there is no mention of the water pump recall, only the ignition recall. They also indicate that for more information you can contact the following:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
P.O. Box 2964
Torrance, CA 90509
Phone: 800-999-1009
National Highway Traffic Safety Administration
400 Seventh Street, SW
Washington, DC 20590
Auto Safety Hotline 888.327.4236 |
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| xyzzy |
quote:
Originally posted by Threadhead
- All three stated that they would be using the parts they have in stock for their unsold vehicles FIRST, customers would come second. All told me it would be 2-3 weeks or more.
That is simply pathetic. Using current stock for unsold vehicles first? Sorry, the correct answer is, use stock for current owners and delay delivery of the vehicles sitting safely on the lot! What a bunch of morons.
Sorry for the rant.
Chris |
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| colousa |
I called the Honda eastern district they explain that first will be a check of the pump on those particular pilots with the VIN#'s after if the pump shows 9 the pump has to be replace. So not all the pilots with in the range are affected (I'm on the list of recall pilots #00000)
But still They say I'm not in the list look like not even The eastern district knows about.
I love this forum we know things in advance thank you guys:rolleyes: |
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| Threadhead |
quote:
Originally posted by xyzzy
That is simply pathetic. Using current stock for unsold vehicles first? Sorry, the correct answer is, use stock for current owners and delay delivery of the vehicles sitting safely on the lot! What a bunch of morons.
Pretty sad isn't it. |
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| whitepilot |
| My dealer said they would be recieving parts for both the unsold vehicles as well as the ones they have sold. He is going to call me as soon as the parts are in he said "hopefully asap." He also said thet my call proceeded the notice they got by about 40 mins, gotta love the internet, info can travel fast. Not all dealers are giving the shaft to the sold pilots, which makes me happy, so fight for your rights, the car is unsafe until they fix it....let them know you are aware and if that doesnt work Id be curious to talk to a lawyer, im sure there are some guidelines car makers have to follow regarding safety recalls, I.E not let someone drive in an unsafe car while they fix one sitting on the lot. good luck to us all on this one, as im sure it wont go as smooth as my dealer made it sound on the phone.....granted my dealer really like to kiss customer ass, even gave us 6 free oil changes for attending a 1/2 hour "new car owners night" free food and bevs were provided as well, cant beat that. |
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| vegasdude |
I can just imagine the horror stories of people (Not in the Forum and Not Informed) driving on the Labor weekend and having their engine stall because of a broken timing belt.
They have to act on this ASAP! This will be a very bad Press for Honda.
I also feel bad for the people putting their long weekend drives on hold because of this recall (due to unavailable water pumps in stock).......that bites!
Fellow Piloteers try to enjoy your Labor Day Weekend.
Again GROUP HUG! |
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| artjohn |
Looks like we are not affected with VIN 08707 (Nighthawk Black), but the service rep at the dealer, who knew nothing about the recall, suggested we call Honda directly.
This group is really a great source, and thanks to all for posting the heads up:)
Now if we could only get a consistent fix for drivers side scrunchies...:rolleyes: |
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| thotru |
We bought our Silver EX-L on August 13 (shipping date July 30th) - VIN 517895.
Looks like we're ok, but I will check back with our dealer to make sure that ours is not on the recall list.
Thanks for the great info from this forum.
You guys are great. Thanks again |
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| silver bullet |
I guess I am just naive. but I would have thought that Ownerlink would have been FIRST to make this info available..no?
BK |
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| colousa |
| I contacted my Honda Dealer P.S. Honda in Long Island. Customers (who purchase the car on this dealer) do not need appointments; bring your pilot any time Monday thru Friday in the morning, we'll check if the pump on your pilot has to be change. Sounds good! I believe not every honda dealer is bad, I have some problems with them before but with this one they willing to take immediately action. :D |
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| colousa |
| After I posted the answer my dealer call me back, my pilot is not included on the recall #00000 do I believe them?:3: |
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| MizzouHavasu |
| On the first post the VIN#'s affected appear to be cars 13603 through 17522....it looks like you are at the tail end and included....unless I am wrong. I have car 20572.:3: |
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| PChiu |
As a brother of all Pilot owner, I would remind all family mambers do not post the entire VIN # on internet, someone may have good use of that, just post the last 5 digits will be find.
We all feel sorrow for all those that are affected by the water pump.:( |
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| pilotdude |
quote:
BTW I feel like nothing is ever as good as it is when done at the factory. That is why I am upset about even the water pump replacement. Given two Pilots side by side for sale, identical except one had the pump replaced and one never needed it, how much more would you pay for the one that never had it replaced? I might pay $400 more.
Is there someplace on the web I can get the steps for replacing the waterpump? Would like to know what they have to remove, etc.
Now that I look closely the TSB has this in the parts list. Replace water pump, timing belt, dipstick o-ring, coolant. I hope I don't need this done, what are the odds of them doing this without screwing something else up.
-pilotdude |
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| MizzouHavasu |
| I understand parts and how they are distributed etc., at a factory. My question is this. While the affected cars go from 13xxx to 17xxx, what about those pumps prior to and just after the affected cars. How do we know these are any good? Did they come from a different supplier, different run, what? After all there are other Honda cars that also fall under the recall. Can someone tell us why those VIN#'s were selected. I think this should be looked into. :1: :eek: |
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| N_Jay |
The steps are in the service manual.
$70 from Helminc.com |
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| l102374 |
Forgive me for feeling elated about missing the water pump recall. We had my wife's Pilot less than 24 hours when we closed the gagage door with the liftgate up and made an apprecible scar on the liftgate! DRAT!!! DOUBLE DRAT!!! I'v already visited my bosy shop expert and scheduled its first repair...:mad:
The pain will never go away!!!:( :( :( :( :( |
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| artjohn |
quote:
Originally posted by PChiu
As a brother of all Pilot owner, I would remind all family mambers do not post the entire VIN # on internet, someone may have good use of that, just post the last 6 digits will be find.
We all feel sorrow for all those that are affected by the water pump.:(
Thanks for the reminder. Went back and re-edited our earlier post to delete all but the last digits of the Vin. |
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| Len |
| How could some dastardly person use our VIN for evil? |
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| PChiu |
The professional car thef knows how to make good use of your Vin # to replace a stolen Pilot Vin # that they have....
This is just one of the things I would disclose in the internet, as it is quite common problem.
Other evil things, I should not disclose in the internet....:eek: |
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| Twinkie |
quote:
Originally posted by Len
How could some dastardly person use our VIN for evil?
As someone that audits vehicle title transfers (among other things), I could tell you a few stories. How would you feel when the repo man shows up at your house to take your Pilot that was used as collateral for a loan? How would you feel about finding out that the title to your Pilot was clouded because it was "totaled" and a large insurance settlement was paid on it? |
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| vegasdude |
Update: The dealership told me the water pump marking did not match the ones on the recall so therefore I am not getting a water pump replacement. Whew! And I thought my Pilot depreciated by $400-$1000 bucks.......lol!;)
My original noise complain might be an idle pulley/belt. They will replace the belt or adjust it and my pilot should be ready this afternoon.
I guess even if your Pilot falls in under those VIN# they might still have a good Water Pump! Keep the hope alive Piloteers!
:15: |
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| sagepilot |
Glad it worked out for you vegasdude.
I'll be inspected Friday.
I REALLY don't like the idea of engine work on at 600 mi.!!
Thanks for the headsup.
Service rep. seemed puzzled when I mentioned the potential
problem. |
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| Len |
| We've got a major problem here, then. All the pilots have the same VIN number except for the last 5 digits, and everyone here has posted them somewhere. |
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| pilotdude |
If all this is true then I know the VIN for all 80,000 Pilots to be made this year. My guess then is that the middle several characters are different in the VIN numbers, the part where Honda puts the dots: DSFAD...12345
-pilotdude |
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| Len |
quote:
Originally posted by pilotdude
My guess then is that the middle several characters are different in the VIN numbers, the part where Honda puts the dots: DSFAD...12345
Ah, I see....Honda left out 3 digits/letters from the middle that are assigned...places 7,8, and 9. So that's the ones we need to be careful about as well here. |
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| SoapPlant |
| When we went to pick up our Pilot tonight, during our conversation with our salesman we discussed the recall. He indicated that they were just made aware of it early this morning. He just bought a Pilot that fell within the VIN range, and had an appointment tomorrow morning to have it checked. The Service department has been excellent in my experience, so I hope that this is not just preferential treatment for a salesman? |
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| N_Jay |
The VIN has one check digit.
The rest of the numbers are defined, and the last 5 are the sequential number. |
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| Twinkie |
quote:
Originally posted by N_Jay
The VIN has one check digit.
The rest of the numbers are defined, and the last 5 are the sequential number.
Unless you know the algorithm used to calculate the check digit, you can't phony up a VIN. It takes alot less brain power to steal a VIN from someone unsuspecting, sorry to say. |
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| baoloclamdong |
| My VIN#2HKYF18623H5O1978.Am I in the range??? |
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| N_Jay |
The range is: (last 7 characters for clarity)
. . . . . H513603 to . . . . . H517522
you are H5O1978 |
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| xyzzy |
I really don't see what the big deal is with not posting VINs. If somebody wants a VIN, all they have to do is look in the front windshield when the car is in a parking lot. Same deal with posting plates. I notice a bunch of people "smearing" out license plates when they post pics. Why? On my drive home I could easily write down hundreds of plate numbers. I also see some people proudly displaying their personalized plates. Why does this seem acceptable while a non-personalized plate posting is taboo? It's still the plate number, isn't it?
Chris |
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| pilot4me |
baoloclamdong you’re not in the recall range. The recall range begins with 513603 thru 517522.
However, my Pilot was in the range :mad: and is being worked on as we speak. Not to mention it's the first Pilot my dealer has worked on since the recall. :eek:
Secondly, I have a problem with my tires vibrating around 70 mph which the dealer has not figured out nor Honda Corp either. :confused: They tell me it's characteristics of an SUV to have some vibration because it's a SUV. :8: My answer... there car tires on an SUV that need to be replaced. Whatever happens a suspect Honda to do nothing about the tires because there have not been a lot of other owners complaining about tire vibration.
Goodyear here I come to file a claim!!
Dwayne |
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| silver bullet |
Does anyone know how difficult it is, to get the water pump cover off, so that we posibly could check the number on the water pump ourselves, to see if we really are affected or not?
Even though the dealer must center punch the VIN as part of his check, whether or not the service recall applies or not, it would ease my mind alot, if I could check it myself. That way, if it does not apply, I do not have to panic into getting the actual inspection done by the dealer. The recall notice says it only takes about 20 minutes to make the inspection.
BK |
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| PChiu |
Your tire vibration MAYBE related to the water pump recall.
If you trace back the post 'Pilot is dead Part 2', then 'Pilot is dead Part 1'. The new owner first started up with tire vibration, then ended up with broken timing belt (if I understanding/interput correctly).
I think, just my own guess, the vibration is from the belt with the pulley to the water pump, that some how show up in the tires.
So let us know after they fix the pump, will the vibration gone with it ?
Good luck;) |
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| Dano |
Just brought my pilot in to get the water pump checked. . .I'm in the class of vehicles affected.
Service person was typical. . .admonished me for not making an appointment first, told me that the recall notices weren't sent out yet so I shouldn't be there, and then said he was too busy to bring the car in today. He also added, as I've read earlier, that they will replace the pumps on cars on the lot before those on the road (which is a backwards policy that benefits them, not their customers)
I prevailed on him to look at it. . .but he made no guarantees that he would get to it.
It's a shame, first of all, that this type of error occurs while making a part.
It's compounded when the service people treat customers as though they have done something wrong. I was nothing but nice and civil to the man, although I did balk when he told me the recall notices weren't sent out yet.
I asked what difference that made. He said "It makes a difference to the amount of work I have here."
nice.
stay away from Joyce Honda in Denville, NJ. |
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| vegasdude |
Dano,
If there is another Honda Dealership nearby your area I would take it there. There are 3 Honda Dealership in my area that I know of and 1 of them did not entertain my noise complain. I finally found one with great Service people. He even gave me a car rental during the water pump check.
I am curious to find out who actually has a bad water pump out of the VIN# list. |
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| hubby45251 |
| If one would register with "ownerlink", you would not have to worry whether your affected or not. Go to www.honda2001.com click on "ownerlink", and go from there. It is a great way to keep up with recalls and service work through this site. |
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| whitepilot |
| I am registered with ownerlink, and there is no mention of the recall, and i do have an affected vin......this site is way better than owner link, ive gotten Much more information here from my fellow pilot addicts |
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| MPSpecter |
WhitePilot:
Look at your VIN the range: 13603 to 17522 Last 5 number |
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| Threadhead |
quote:
Originally posted by Dano
It's a shame, first of all, that this type of error occurs while making a part.
Yes, it is too bad that mistakes like this happen. But as I remind my sales person, it's not the mistake that matters most, its how you handle it that leaves a lasting impression with customers. Go out of your way to make it right, and you may just have a customer for life.
Someone needs to remind Honda, and more importantly thier dealers, of this little bit of business acumen. |
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| pilotdude |
I took #15039 in this morning. Took the tech less than 20 minutes to remove the cover. I also thought of checking myself last night but decided not to hassle with it. Anyway, I saw the big "9" myself and the work is being done now. Cost so far is (with appointment) 20 minutes to process me in, 40 min before the started, 20 min of work, 20 min to get rental car (I was hoping there'd be no #9 and I could just take the car). First one they have done and they did get the TSB from Honda just this morning.
-pilotdude |
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| vegasdude |
| Pilotdude, sorry to hear about the #9. I was wondering if you noticed some noise or vibration that might have indicated a bad water pump. |
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| SteveLuman |
| Dropped my Pilot off at the Dealer to perform recall procedures. Clearly marked with "9". After given a loaner new Civic (Putt Putt compared to my Pilot), car is ready to be picked up. It took them 4 hours tops top to bottom.:22: |
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| PChiu |
Just wonder, do you have tire vibration before you got the pump fixed ?
Just try to find are they related. As a few owners experience tire vibration and they fall within the VIN ranges of recall.
And is the Pilot feel more expensive and faster than before ? |
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| SteveLuman |
| I have not had any problems whatsoever with my Pilot prior to this recall. No vibrations, rattles, etc. I will pick it up in an hour and post the performance handling details later. |
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| pilotdude |
vegasdude-- I had no noticable vibration or any problems whatsoever. 1790 miles, 800 in a single trip last weekend which included cruising at 85 MPH for a hundred miles.
I just got a call, the car is ready so took them about 4 hours. Will pick it up tonight and pass on any relevant information.
-pilotdude |
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| 2k3_nbp |
Hey pilotdude,
I'm in the East Bay. I'm not included in the recall, but am looking for a good Honda Dealer Service guy. Which one did you go to? Your dealer at least knew about this TSB, they have to be at least half way decent. |
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| 2k3_nbp |
Hey SteveLuman,
Almost lost my lunch when I first saw that Avatar...:eek:
Reminds me of an old Junior High PE teacher...:D |
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| silver bullet |
Pilotdude, maybe I missed this, but who's meter is the rental car on, yours or Honda's?
BK |
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| vegasdude |
Just got my Pilot back. The marking on my water pump is "4".....whew! They also fixed the idling noise, it was the tension pulley.......I will repost in detail regarding my other post on NOISE on IDLE. One bad news is the discontinued console arm-rest. He told me to wait, he is thinking they might be planning to replace them because of the wrinkles on other Pilots. I will wait to see if it matches my leather and pass with the reupholstery for now.
BTW, Desert Honda in Las Vegas picked up the tab for my rental, a Civic.
I was miserably sick without my Pilot for one night! :16: |
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| pilotdude |
The dealer (or Honda) is covering the cost of my rental car. I am working with Oakland Honda, which is also where I bought the car. The guys at the desk there in my limited experience seem OK. The manager (Isabel) seems to be really good. See my earlier post 2k3_nbp and you'll see they didn't know about this until I told them, but did get info today from Honda-- and they had the parts. And Isabel was prepared to schedule me for the service anytime I wanted (priority scheduling).
-pilotdude |
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| Dano |
Hey SteveLuman,
Me think your purdy.
On a serious note. My pilot has the dreaded scarlet "9" emblazoned on the water pump.
Glad I didn't listen to the service guy who said I would "probably be alright" if I continued to drive it. He agreed to look at it and then repair it five days ahead of when he originally said he could fit me in.
That being said, the dealer Joyce Honda, has actually responded fairly quickly. Brought it in on Thursday morning. They say I will have it back Friday afternoon.
The dealer (more likely American Honda) would have covered a rental should I have needed one (I didn't).
Hopefully the repair goes well, planning a long road trip that starts friday night. Can't say I'm crazy about taking a freshly repaired, somewhat untested car on the road for 7 hours. Probably will anyway. |
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| MG Pilot |
quote:
Originally posted by vegasdude
One bad news is the discontinued console arm-rest. He told me to wait, he is thinking they might be planning to replace them because of the wrinkles on other Pilots. I will wait to see if it matches my leather and pass with the reupholstery for now.
Really??? Mine is super smooth. The only thing wrinkly/saggy are my seats... Keep me posted...I wanna get a look at this new armrest. |
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| aerostar45 |
Right after I read your guys thread I called my dealer about the recall. They were informed by Honda about the recall already so my call didn't surprise them. At very begining the service guy told me that they can not perform the recall fix until I am formally informed by Honda North America. "OK, that's fine. " I told them, but since not all VIN# listed are affected, I just want to know whether or not my car's water pump has that "9" or not. After being hold for a while, they told me to bring it in. After about 5 hours, they called me that the car is FIXED. They changed the water pump and the timing belt, as well as the coolant and O ring's. That is a surprise.
If they offer loaner car then I will give them the highest rate. However, they do offer courtesy shuttle, so that's the second best thing.
My dealer is O'Donnell Honda at Ellicott City, Maryland. |
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| l102374 |
areostar45
GOOD job!!! I think we need to make sure the dealers know that we know about these things!!! This forum ALWAYS has the scoop far ahead of the dealerships! I now have my salesman calling and asking for info issues that his customers have with their Pilots. I have shared the web address, but he's not very computer literate. He was blown away when I told him about the water oump TSB before his dealership knew (he owns a Pilot also). He also was not aware of the TSB concerning the missing weld on the strut tower causing a noise. This forum ROCKS and has ALL the details on anything and everything concerning the Pilot - both good and bad. Information is POWER...:29: |
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| colousa |
| I said before that my dealer siad that my pilot is not included in the recall even do I explain to them, that I have A document (the one from VEGASDUDE) they said your is not on the list. Mine is #17007 Iask them can you check if the pump shows the number 9, they said is not reason you are not in the recall. I want to check by myself. It's difficult to remove the cover the picture shows only 4 screws, can some body tell me? |
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| Dano |
| A good portion of the honda dealers seem reluctant to perform needed service at first, but if pressed, they seem to relent. Is that the experience of most? |
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| sergeibob |
quote:
Originally posted by Dano
A good portion of the honda dealers seem reluctant to perform needed service at first, but if pressed, they seem to relent. Is that the experience of most?
Mine claimed that they did not know about the recall until I told them. However they had not problem doing it. Unfortunately for me they confirmed that water pump and belt need to be replaced.
The dealer is Boch Honda in Norwood, MA |
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| silver bullet |
convinced my dealer that checking to see if I was really affected was prudent over waiting, driving out of town for the weekend, risking potential crash, lawsuit, etc..got 7:00am appt this morning, at 7:30 they told me I was a "9", and that they wanted to go ahead and do the work then, since they already had done much of the disassembly, anyway. Gave OK, work completed at 9:47. No noticeable after effects.
BK |
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| sagepilot |
Silver Bullet:
Sergeibob:
Has anyone (who has had repair performed) been mailed a recall
notice from Honda.
Thanks. |
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| kompers |
Good question, sagepilot!
Has ANYONE received anything from Honda yet??? :confused: |
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| sergeibob |
quote:
Originally posted by sagepilot
Has anyone (who has had repair performed) been mailed a recall
notice from Honda.
Thanks.
Nope. Honda Owners site also says:
"There are no current safety recalls for your 2003 Honda Pilot"
I guess the process takes a while. Strange considering that the defect is potentially fairly dangerous.
I wonder about other types of vehicles affected (Accord, Odyssey)? |
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| N_Jay |
Let's assume that Honda or the dealer has additional resoponsibility or liability once they KNOW they a vehicle needs the pump replaced.
Let's assume there are an insuficiant number of replacement parts kits available.
Let's assume that the failure rate even with the defective part is fairly low.
Now consider the fact that Honda/Acura can not sell any new vehicle with the defective part;
What would you do? If you were Honda/Acura??
Recalls are hell; been there, done that!! (on the manufacturers side) |
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| SteveLuman |
| No, I have not received any notices regarding the recall via mail or even on the Ownerlink. However, with the information from all the great Pilot Owners here, I was able to have my Pilot serviced easily yesterday with no qualms. They immediately called me back after checking parts, and they had me in and out promptly. It also helps when you golf regularly with the New Car Sales Manager. Now I really look like a million bucks in my Pilot.:D |
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| MizzouHavasu |
| Steve, You look like a million bucks now via the pic, but I digress. I posted this earlier. How do we know or why do we know that the recalls go from 13xxx to 17xxx. I know that is what the TSB says, ok, but my question is where did the waterpumps prior to 13xxx and after 17xxx come from...where they from another manufacturer, another run, what....I would like to know that. Is the problem bigger than just those 4000 trucks????? Inquiring minds......all of us. |
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| silver bullet |
I have had no notifications at all. but once I told my wife (it's her car, technically), about the dead pilot story, she refused to drive it until she new whether the recall applied or not. So when I told the dealer that we were going out of town in 24 hours (wink, wink, nod, nod) and I wanted it checked, he then gave me an apointment.
Once they found out that the work was really necesary (the dreaded "9") they made no qualms about doing the work immediately.
BK |
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| Dano |
got the pilot back with a new water pump, timing belt, some new seal (i assume on the pump) and new antifreeze.
I was speaking to the service guy, he said that all the water pumps are on back order, and that they only had 6 in stock (including the one they put in mine) and were planning to use them on cars on the lot.
remember, aside from the pilot, it also affects the accord and odyssey, many of which sit on dealers lots (unlike the pilot)
I think that policy is crap. they should concentrate on fixing the cars on the road, rather than the one's that are on the lot. I understand that they want to move those cars as quick as possible, but they should want to keep customers that have already purchased cars. ..rather than alienate them.
that being said, they DID fix my pilot rather quickly (with some prodding). |
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| sagepilot |
Reason I asked about written notification.
Inquired at dealer re: my concern about posted service bulletin.
I looked at the range of VINs and believed my vehicle was worthy of inspection (17451).
Spoke with Honda Wednesday, provided VIN and was informed that vehicle was in affected range, have it checked.
Dealer ran VIN status inquiry and no service bulletin was posted against my VIN.
Spoke with Honda this PM and informed me ..... my vehicle not affected.
??? |
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| vegasdude |
I have been seeing a trend on some dealers denying or not knowing of the recall. The TSB attachment is not as clear due to the size restriction on the file I can upload. I have to use the lowest resolution and resize it 75% smaller to work. If somebody needs a better copy to print for yourself or the dealer, you can private message email me through this forum. Do not email me directly because I rarely check this email account. I have the files in PDF (Acrobat Reader) or JPG.
Btw, I will be out of town this weekend and won't have a chance to check back on this forum until Tuesday.
Have a wonderful Labor Day weekend everyone! |
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| pilot4me |
My dealer fixed mine last Thursday before leaving town for the holiday. Everything seems to be fine. Ed Voyles Honda in Marietta, GA has great customer service.
Mine was the first Pilot they worked :29:
Now if the dealer can just fix the unbalance tire problem around 70 mph. :confused: |
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| sagepilot |
Pilot4me:
Did the dealer notify you of potential problem, or did you ask for inspection?
My dealer would not inspect because the VIN status inquiry they
performed (as mentioned in service bulletin) shows no Service Bulletin listed.
Thanks. |
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| walleyeman57 |
| OK here is my question. Does Honda still use an interference fit engine. That is will the valves contact the piston if the timing belt breaks? |
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| pilot4me |
sagepilot
I printed the Service Bulletin off this website and called Ed Voyles Honda and told them about the recall and they looked it up on their system to verify. They said bring it in and we'll take care of the recall.
The reason for great customer service? There are a lot of Honda dealerships in Atlanta (10 that I can think of) and everyone of them wants your business.... so they seem to "bend over backwards for now."
walleyeman57
I'm not sure what "interference fit engine" :confused: means but I do know your engine will seize up if your timing belt breaks going down the highway. Read "Pilot Dead Part 2" under TSB recall link.. he's getting a new Pilot from Honda Corp. |
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| sagepilot |
pilot4me:
Discussed w/ AH. Issue has been given a case #.
My VIN - 17451 appears to fall in affected range.
I just want someone to remove cover and inspect for #9 casting.. |
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| hondacuraworld |
| If anyone would like me to run their VIN for recall status, please call me at 1-888-RAY-LAKS. Takes just a minute. |
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| TheWorm |
quote:
Originally posted by pilot4me
I'm not sure what "interference fit engine" :confused: means but I do know your engine will seize up if your timing belt breaks going down the highway.
It means the valves and the cylinders occupy the same physical space. The timing belt makes sure that doesn't happen at the same time. When the timing belt goes, the coordination is gone and the cylinder heads crash into the valves. Basically a catastropic failure.
Apologies if this isn't the exact terminilogy, but I'm paraphrasing this from someone else's post who actually knows what he's talking about :D |
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| vegasdude |
I just got my SAFETY RECALL NOTICE from Honda today. Did anybody else got one?
Sorry Honda but we already know about the Water Pump Recall! This forum rocks! :18: |
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| hondalover |
| I got it yesterday will go to dealer on Monday. |
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